What Makes Ordinary Customers Want Your Product More Than the Money?
We believe that price doesn't matter and that customers will pay to solve problems. Many times we focus on price and not value or solutions. This article takes a humorous look at a $150.00 bird feeder to explain how to overcome price objections.
We will use a humble birdfeeder as an example. It's a simple devise that dispenses seed to birds. Normal, common birdfeeders cost about $10.00. There are hindreds available in almost every store and on line. If you sold bird feeders, would you assume that most customers would have to get it at the low Walmart price to buy? That is exactly the assumption many of us make in our sales. If there is a supplier at a low price, we assume our customers know and will want to buy from them and that the lowest price is the benchmark that all other prices are measured by.
Back to the bird feeder. I purchased a biird feeder for $150.00. Now before you offer me your swamp land in Florida, let me explain why I did and why I am very happy with my purchase. You see, I like birds but I don't like squirrels. Squirrels don't sing, they eat a lot and they are basically rats with fluffy tails. I tried a lot to get rid of them but nothing was effective. I was looking for a solution just like your customers and when I found it, the price didn't matter.
One day I saw a bird feeder with a motorized perch. Birds can use the perch no problem, but the weigh of a squirrel starts the motor and tosses them off. It's entertaining and safe, but best of all, it got rid of my pesky squirrels. Now, this feeder cost $150.00...that's 15 times what usual feeders cost. Worse yet, I already had a perfectly good feeder that I would have to throw away. It took me about 5 seconds to make up my mind and make the purchase.
This look at birdfeeders demonstrates that customers focus on solutions, not on price. If the problem is bad enough and the solutions is good enough, price is not an issue. We all need to concentrate on finding the problems our customers want to solve and presenting a great solution.
There are a lot of skills in doing this. The words we use are important, timing is essential and so is finding out exactly what our customers want solved. Skills in overcoming price and in presenting value and solutions are worth developing and refining as they will pay dividends for your entire career.
Sales training article discusses why when we focus on price and competition we sell less and discount more. For more information on our DVD visit http://www.pricedoesntmatter.com or visit our main site at http://www.salesandmanagementsolutions.com
Source: http://ezinearticles.com/
Added: June 25, 2008
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