Unapplied Time in the Sales Department
Sales department? Isn't unapplied time a measurement of service department productivity? Who ever heard of unapplied time in the sales department? Maybe those of us in the sales departments can learn a few lessons from how the service shop operates. In the service department we measure and track each technician's time down to one tenth of an hour. The information on the number of minutes of down-time or floor sweeping time that is not chargeable to a job is recorded and monitored. Service managers are highly focused on reducing this unapplied time - it is seen as wasted opportunity. Why is such close attention given to technician productivity? ...
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